The Role: Determine the root cause of encountered issues and guide customers through the solution process. Ensure the effective execution of the necessary steps by customers of all computer literacy levels. Escalate to a different department in case of need. And most importantly- think outside of the box.
The Team: Multicultural environment with highly motivated and well-trained professionals. Dynamic team of youthful and resourceful colleagues in a bright and positive atmosphere, ready to embrace the new addition! Peer-to-peer help is encouraged and individuality is cherished.
The Company: Founded in 2012, the company is customer experience oriented, with great passion for providing the best service out there, and the mission to reach the highest level of customer satisfaction. The right destination for those who seek experience-based growth and development.
The Offer: Remote options. Opportunities to test and expand your skill set. Benefits package including food vouchers, sports and travel cards. Introduction and training period to ease you into the environment and equip you with the necessary skills. An open path for career improvement.
The Candidate: Communicative, possessing a foundational knowledge of computer technologies and ready to learn more. Analytical with the ability to think fast. Previous experience in customer service or tech support positions is a plus- but not a must. Fluent in English and Slovenian.
If working with people appeals to you and communication is your strength, we are looking forward to your application!